30 Day, No Quibble Money Back Guarantee
Our Promise To You
If you are not entirely happy with your purchase from Whitebox, then as long as returned in the same condition as it was sent to you, within the 30 day cooling off period we will provide you with a full refund.
Making A Return
Please ensure you return the device in its original packaging with all the accessories** (unused!) to receive the full refund.
In addition, prior to returning your device, you must:
If you need to return your device to Whitebox for whatever reason, please email or speak to one of the team in order to obtain a returns label and return sheet
Once you have these, fill in the returns sheet and send your device back to us. Please ensure you include your order reference and proof of purchase, so we know its your order!
* It will not be possible to repair/replace/refund items returned with these issues still associated with the device.
**The cost of any used accessories will be deducted from the overall refund (where applicable).
12 Month Warranty Returns
Warranty Returns – in line with our 12 month limited warranty, if the device develops a technical fault relating to normal operation, then we will look to repair or exchange the product as quickly as possible for you to ensure you’re not without your phone for too long!
For a warranty return you only need to send the handset and the charging lead.
Simply fill out a returns sheet as detailed above.
Please send the return item to:
Whitebox Direct Returns
Solent Business Park
For a change of mind return, the cost of postage is your responsibility. If the device is being returned under warranty for repair / replace, then the cost of return will be refunded to you unless the fault was caused due to your misuse / accident.
The limited warranty is to only cover manufacturer faults and does NOT cover/include the following: