30 Day, No Quibble Money Back Guarantee

Our Promise To You

If you are not entirely happy with your purchase from Whitebox, then as long as returned in the same condition as it was sent to you, within the 30 day cooling off period we will provide you with a full refund.

Making A Return

Please ensure you return the device in its original packaging with all the accessories** (unused!) to receive the full refund. 

In addition, prior to returning your device, you must:

If you need to return your device to Whitebox for whatever reason, please email or speak to one of the team in order to obtain a returns label and return sheet

Once you have these, fill in the returns sheet and send your device back to us.  Please ensure you include your order reference and proof of purchase, so we know its your order!

  • Ensure you take a back-up of any information, personal data, software and other content on your device. You must do this before sending your device to us as your device may be erased, replaced, and/or reformatted according to repair, replace or refund in line with the warranty and / or 14 day return policy.
  • Remove all personal data from your device.
  • Remove all security passwords on your device *.
  • Ensure that Find My Phone has been erased from your iCloud or Google account*.

* It will not be possible to repair/replace/refund items returned with these issues still associated with the device.

**The cost of any used accessories will be deducted from the overall refund (where applicable).

12 Month Warranty Returns

Warranty Returns – in line with our 12 month limited warranty, if the device develops a technical fault relating to normal operation, then we will look to repair or exchange the product as quickly as possible for you to ensure you’re not without your phone for too long! 

For a warranty return you only need to send the handset and the charging lead.

Simply fill out a returns sheet as detailed above. 

Please send the return item to:

Returns address:

Whitebox Direct Returns
Wentworth House
The Links
4400 Parkway
Solent Business Park
Fareham
PO15 7FJ
United Kingdom

For a change of mind return, the cost of postage is your responsibility.  If the device is being returned under warranty for repair / replace, then the cost of return will be refunded to you unless the fault was caused due to your misuse / accident.

The limited warranty is to only cover manufacturer faults and does NOT cover/include the following:

  • Damage caused by improper use on purpose or by accident
  • Damage caused by liquid
  • Intentional damage
  • Damage caused by dropping the product or intentional mistreatment
  • Damage from any unauthorised repair or modifications to the device - including jailbreaking and unlocking.
  • Improper use of accessories
  • Faults or damage from normal use – e.g scratches to touchscreen
  • Battery life – We set our acceptable minimum battery health percentage to be 75% of the original manufacturers capacity.

Contact us

To contact us email or call:

Email: Customerservice@whiteboxdirect.com

Telephone: 0333 344 2460